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Wotu tread sia eye woyi archive me. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Upgraded to 38.2.0. Lost master password selection in Security. Keys and certifcates not available. key3 and cert8 unchanged.

  • 4 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
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  • Nuɖoɖo mlɔetɔ Wayne Mery

Joaquin
Joaquin
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OS X 10.10.

I have used Thunderbird for ten years with a master password and e-mail certificates (XP five years; then OS X five years). Almost all my e-mail messages are encrypted. This is required by my work: I can not send messages unless encrypted.

Using 31.7.0 since release.

Accepted upgrade to 38.2.0. Not asked for master password. >Security>Use a master password unchecked Can't sign message; "... application failed to find the signing certificate..." >Tools>Account Settings>account>Security Digital Signing configuration unchanged: configured as before upgrade. Can't encrypt message; "... application failed to find the encryption certificate..." >Tools>Account Settings>account>Security Encryption configuration unchanged: configured as before upgrade. Can't connect to mail server; "... Could not get password ..." >CertificateManager>Your Certificates and >People display empty. key3.db and cert8.db files appear to be unchanged: Date Modified is date and time of last use of 31.7.0; same size as in profile saved before upgrade. (Have not done binary comparison.)

So: after upgrade, can't send or receive mail. Can't work.

Cordially, Joaquin

OS X 10.10. I have used Thunderbird for ten years with a master password and e-mail certificates (XP five years; then OS X five years). Almost all my e-mail messages are encrypted. This is required by my work: I can not send messages unless encrypted. Using 31.7.0 since release. Accepted upgrade to 38.2.0. Not asked for master password. >Security>Use a master password unchecked Can't sign message; "... application failed to find the signing certificate..." >Tools>Account Settings>account>Security Digital Signing configuration unchanged: configured as before upgrade. Can't encrypt message; "... application failed to find the encryption certificate..." >Tools>Account Settings>account>Security Encryption configuration unchanged: configured as before upgrade. Can't connect to mail server; "... Could not get password ..." >CertificateManager>Your Certificates and >People display empty. key3.db and cert8.db files appear to be unchanged: Date Modified is date and time of last use of 31.7.0; same size as in profile saved before upgrade. (Have not done binary comparison.) So: after upgrade, can't send or receive mail. Can't work. Cordially, Joaquin

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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This sounds odd and I don't know what happened either. This is what I'd try: - create a new profile - set up the email account again - import cert and private key to the new profile - see if things are working

If so, you can carry over mail, address book, whatever to the new profile.

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Joaquin,

Have you seen this problem again since September? Or was it only that one time?

crummyUserInterface
crummyUserInterface
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I apologize. I thought I had posted here a message to report what happened when I tried as advised by christ1.

The same thing happened. I have restored the working 31.7.0 and turned off updated.

(Same thing: forgive the run-on text in my first report. I tried to put each step on a new line, but did not put a blank line between each. Here I try to see if hyphens do the trick. - line -another.)

Notice that I was trying to make a jump from v. 31.x to 38.x.

Wayne Mery
Wayne Mery
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Ah!

Let's close this topic and do everything in https://support.mozilla.org/en-US/questions/1100967

Can you file the bug report, if one does not already exist?