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Wotu tread sia eye woyi archive me. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

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  • 1 masɔmasɔ sia le esi
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  • Nuɖoɖo mlɔetɔ Zenos

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Since I was getting abovementioned error, I have uninstalled previous version of thunderbird and installed version 38. Still i am not able to start thunderbird. First error is Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window. After closing receiving following error Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

Since I was getting abovementioned error, I have uninstalled previous version of thunderbird and installed version 38. Still i am not able to start thunderbird. First error is Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window. After closing receiving following error Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

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Have you looked for and removed a lock file?

http://kb.mozillazine.org/Profile_in_use#Remove_the_profile_lock_file