Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get rid of the Media Support is out of date question on homepage that pops up each opening of Firefox?

more options

Everytime I open Firefox there is a window that says "media player is out of date" and will not let me go further until I close the window and reopen Firefox. It says when I try to update it that it doesn't work for MAC.

Everytime I open Firefox there is a window that says "media player is out of date" and will not let me go further until I close the window and reopen Firefox. It says when I try to update it that it doesn't work for MAC.

Ŋuɖoɖo si wotia

Please do NOT install that suggested MediaPlayer. This message is caused by an extension I recommend removing, using the following steps:

Please try disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Cmd+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then case a critical eye over the list on the right and, if in doubt, disable (or remove). Especially if you find something called MediaPlayer. Bear in mind that all extensions are optional and none are included with Firefox when you first get it.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that get rid of the messages?

Xle ŋuɖoɖo sia le goya me 👍 3

All Replies (1)

more options

Ɖɔɖɔɖo si wotia

Please do NOT install that suggested MediaPlayer. This message is caused by an extension I recommend removing, using the following steps:

Please try disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Cmd+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then case a critical eye over the list on the right and, if in doubt, disable (or remove). Especially if you find something called MediaPlayer. Bear in mind that all extensions are optional and none are included with Firefox when you first get it.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that get rid of the messages?