Connectivity issue after Firefox 43 update. ''Nvidia Forceware Network Access Manager'' not installed. After closing, Firefox stays in memory.
I've updated to version 43 (and now 43.0.3) and since then I can't get any tab showing the requested website. It displays "Loading..." and that's it. I've checked the firewall and the proxy settings and also all the proposed solutions on your website. Nothing works till now. I've also tried the failsafe mode and also disabled all the plugins one by one without any success.
When I'm closing Firefox the window shuts down but the program stays loaded in memory.
Other browsers on my computer are working as expected.
Thanks for your help.
All Replies (7)
What is your computer system?
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
I'm running Windows 7 on a core I7.
And yes I already tried both suggestions.
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Ok here you are... Oh and thanks for trying to help me.
Paramètres de base de l'application
Nom: Firefox Version: 43.0.3 Identifiant de compilation: 20151223140742 Canal de mise à jour: release Agent utilisateur: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:43.0) Gecko/20100101 Firefox/43.0 Fenêtres multi-processus: 0/1 (par défaut : false) Mode sans échec: false
Rapports de plantage des 3 derniers jours
Identifiant du rapport: bp-f8eeacac-944d-4de0-87ef-0eddf2160104 Date d'envoi: Il y a 5 heures
Identifiant du rapport: bp-fa2f44c8-fb54-41a1-ac64-156e82160104 Date d'envoi: Il y a 6 heures
Identifiant du rapport: bp-a8d30b72-9dae-4c47-9651-924ec2160103 Date d'envoi: Il y a 1 jour
Identifiant du rapport: bp-76aeb996-b716-40cf-8db1-9481b2160103 Date d'envoi: Il y a 1 jour
Tous les rapports de plantage
Extensions
Nom: Adblock Plus Version: 2.7 Activée: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Nom: Flagfox Version: 5.1.6 Activée: true ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}
Nom: Ghostery Version: 5.4.10 Activée: true ID: firefox@ghostery.com
Nom: Video DownloadHelper Version: 5.4.2 Activée: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Nom: Xmarks Version: 4.3.7.1-signed Activée: true ID: foxmarks@kei.com
Accélération graphique
Date du pilote: 12-16-2015 Description de la carte: NVIDIA GeForce GTX 660 Direct2D activé: true DirectWrite activé: true (6.2.9200.17292) Fenêtres avec accélération graphique: 1/1 Direct3D 11 (OMTC) GPU 2 actif: false ID du périphérique: 0x11c0 ID du sous-système: 00000000 ID du vendeur: 0x10de Paramètres ClearType: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 Pilotes de la carte: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Prise en charge matérielle pour le décodage H264: Yes RAM de la carte: 2048 Rendu WebGL: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Direct3D11 vs_5_0 ps_5_0) Version du pilote: 10.18.13.6143 windowLayerManagerRemote: true Zoom/Panoramique asynchrones: aucun AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Préférences modifiées importantes
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151223140742 browser.startup.homepage: https://www.google.be/ browser.startup.homepage_override.buildID: 20151223140742 browser.startup.homepage_override.mstone: 43.0.3 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.3 font.internaluseonly.changed: false font.name.serif.x-western: Verdana gfx.crash-guard.d3d11layers.appVersion: 43.0.3 gfx.crash-guard.d3d11layers.deviceID: 0x11c0 gfx.crash-guard.d3d11layers.driverVersion: 10.18.13.6143 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x11c0 gfx.driver-init.driverVersion: 10.18.13.5582 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-manager.buildID: 20151223140742 media.gmp-manager.lastCheck: 1451917761 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.dns.disableIPv6: true network.dns.disablePrefetch: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1451643214 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Dell_Color_Laser_3110cn_PCL6.print_bgcolor: false print.printer_Dell_Color_Laser_3110cn_PCL6.print_bgimages: false print.printer_Dell_Color_Laser_3110cn_PCL6.print_duplex: -437918235 print.printer_Dell_Color_Laser_3110cn_PCL6.print_edge_bottom: 0 print.printer_Dell_Color_Laser_3110cn_PCL6.print_edge_left: 0 print.printer_Dell_Color_Laser_3110cn_PCL6.print_edge_right: 0 print.printer_Dell_Color_Laser_3110cn_PCL6.print_edge_top: 0 print.printer_Dell_Color_Laser_3110cn_PCL6.print_evenpages: true print.printer_Dell_Color_Laser_3110cn_PCL6.print_footercenter: print.printer_Dell_Color_Laser_3110cn_PCL6.print_footerleft: &PT print.printer_Dell_Color_Laser_3110cn_PCL6.print_footerright: &D print.printer_Dell_Color_Laser_3110cn_PCL6.print_headercenter: print.printer_Dell_Color_Laser_3110cn_PCL6.print_headerleft: &T print.printer_Dell_Color_Laser_3110cn_PCL6.print_headerright: &U print.printer_Dell_Color_Laser_3110cn_PCL6.print_in_color: true print.printer_Dell_Color_Laser_3110cn_PCL6.print_margin_bottom: 0.5 print.printer_Dell_Color_Laser_3110cn_PCL6.print_margin_left: 0.5 print.printer_Dell_Color_Laser_3110cn_PCL6.print_margin_right: 0.5 print.printer_Dell_Color_Laser_3110cn_PCL6.print_margin_top: 0.5 print.printer_Dell_Color_Laser_3110cn_PCL6.print_oddpages: true print.printer_Dell_Color_Laser_3110cn_PCL6.print_orientation: 0 print.printer_Dell_Color_Laser_3110cn_PCL6.print_page_delay: 50 print.printer_Dell_Color_Laser_3110cn_PCL6.print_paper_data: 9 print.printer_Dell_Color_Laser_3110cn_PCL6.print_paper_height: 11,00 print.printer_Dell_Color_Laser_3110cn_PCL6.print_paper_name: print.printer_Dell_Color_Laser_3110cn_PCL6.print_paper_size_type: 0 print.printer_Dell_Color_Laser_3110cn_PCL6.print_paper_size_unit: 1 print.printer_Dell_Color_Laser_3110cn_PCL6.print_paper_width: 8,50 print.printer_Dell_Color_Laser_3110cn_PCL6.print_resolution: -437918235 print.printer_Dell_Color_Laser_3110cn_PCL6.print_reversed: false print.printer_Dell_Color_Laser_3110cn_PCL6.print_scaling: 1,00 print.printer_Dell_Color_Laser_3110cn_PCL6.print_shrink_to_fit: true print.printer_Dell_Color_Laser_3110cn_PCL6.print_to_file: false print.printer_Dell_Color_Laser_3110cn_PCL6.print_unwriteable_margin_bottom: 0 print.printer_Dell_Color_Laser_3110cn_PCL6.print_unwriteable_margin_left: 0 print.printer_Dell_Color_Laser_3110cn_PCL6.print_unwriteable_margin_right: 0 print.printer_Dell_Color_Laser_3110cn_PCL6.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.disable_button.openCertManager: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1451816022
Préférences verrouillées importantes
JavaScript
Ramasse-miettes incrémentiel: true
Accessibilité
Activée: false Empêcher l'accessibilité: 0
Versions des bibliothèques
NSPR Version minimale attendue: 4.10.10 Version utilisée: 4.10.10
NSS Version minimale attendue: 3.20.2 Basic ECC Version utilisée: 3.20.2 Basic ECC
NSSSMIME Version minimale attendue: 3.20.2 Basic ECC Version utilisée: 3.20.2 Basic ECC
NSSSSL Version minimale attendue: 3.20.2 Basic ECC Version utilisée: 3.20.2 Basic ECC
NSSUTIL Version minimale attendue: 3.20.2 Version utilisée: 3.20.2
Fonctionnalités expérimentales
You have NVidia’s network access manager or Forceware Network Manager software installed. Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update
bp-fa2f44c8-fb54-41a1-ac64-156e82160104 bp-f8eeacac-944d-4de0-87ef-0eddf2160104
Signature shutdownhang
nvspcap64.dll = NVIDIA GeForce Experience = NVIDIA Corporation
nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager
nvapi64.dll = NVIDIA Windows drivers +++++++++++++++++++++++++++++++++++++++++++++++ bp-a8d30b72-9dae-4c47-9651-924ec2160103 bp-76aeb996-b716-40cf-8db1-9481b2160103
Signature shutdownhang
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
icudt55.dll = International Components for Unicode
This is for Sumo's Related Bugs 1219672 NEW --- [meta] e10s ShutDownKill aborts on Windows 1215970 NEW --- "Skype Click to Call" add-on is breaking Firefox
You have NVidia’s network access manager or Forceware Network Manager software installed. Disable / remove it.
Sorry I can't find it. The only Nvidia software installed are the video drivers (see picture).
raby trɔe
I've called the big guys to help you. Good luck.
Please do the following;
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration