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I have forgotten my master password

  • 2 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
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  • Nuɖoɖo mlɔetɔ FredMcD

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I have tried the chrome://pippki/content/resetpassword.xul suggestion but that is not working. can you help?

I have tried the chrome://pippki/content/resetpassword.xul suggestion but that is not working. can you help?

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The alternative is to remove the key3.db file in the profile folder. In about:support open the profile folder from this page.

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In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.