Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

profile is missing on install

  • 2 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ cor-el

afzski
afzski
more options

When I tried to use firfox, received error that profile was missing or unavailable, -- I uninstalled and downloaded again and attempted to reinstall, still received same error

Tried to create a new profile using profile manager, when I start the process, same error again

What else to do ???

When I tried to use firfox, received error that profile was missing or unavailable, -- I uninstalled and downloaded again and attempted to reinstall, still received same error Tried to create a new profile using profile manager, when I start the process, same error again What else to do ???

All Replies (2)

ideato
ideato
more options

Hello afzski, any luck if you rename the profiles.ini file to profiles.iniOLD, to force firefox to create a new profile ?

The profiles.ini file is inside the "Firefox" folder in the profile folder path.

thank you

ideato trɔe

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile.

See:

This issue is caused by a problem with the profiles.ini file or with permissions/ownership of involved folders/files.

You can use one of these to make Firefox create a new default profile or recover an existing profile:

  • Delete the profiles.ini file to make Firefox create a new (default) profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile
    https://support.mozilla.org/kb/Managing+profiles

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: *~/Library/Caches/Firefox/Profiles/
  • Linux:*~/.cache/mozilla/firefox/

You can also try to rename/delete the Mozilla\Firefox\ folder in both above mentioned locations (main, cache).