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Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Can not open email (outlook) unless I clear history then log back into outlook

  • 5 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ FredMcD

cal680
cal680
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I have been using Firefox for months without any problems. All of a sudden, when I try to open my Outlook email I get error message that Firefox can not open that site and to try later. If I clear the history, I then can log back into Outlook and get the mail. When I use IE Outlook opens right up. After opening Outlook in Firefox and then closing it out, I once again have to clear the history to open it again. Nothing has changed on computer, no new programs added and no programs deleted (other than Firefox deleted now so I can mail without all the hassle)

I have been using Firefox for months without any problems. All of a sudden, when I try to open my Outlook email I get error message that Firefox can not open that site and to try later. If I clear the history, I then can log back into Outlook and get the mail. When I use IE Outlook opens right up. After opening Outlook in Firefox and then closing it out, I once again have to clear the history to open it again. Nothing has changed on computer, no new programs added and no programs deleted (other than Firefox deleted now so I can mail without all the hassle)

All Replies (5)

Andrew
Andrew
  • Moderator
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Are you only clearing history or are you clearing cache and cookies?

FredMcD
FredMcD
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What is the full error message?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

cal680
cal680 Biabia la
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Andrew said

Are you only clearing history or are you clearing cache and cookies?

Ckearing everything. Cookies, cache, download history, everything

cal680
cal680 Biabia la
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Ckearing everything. Cookies, cache, download history, everything

FredMcD
FredMcD
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Did you do the "Safe Mode" section?