Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

No response to request for password reset

  • 1 ŋuɖoɖo
  • 6 masɔmasɔ sia le wosi
  • 5 views
  • Nuɖoɖo mlɔetɔ the-edmeister

lmaille
lmaille
more options

I was unable to log in to the forums so I asked for a password reset and received no email from Firefox with the password reset and no indication that there was a problem. Are the username and password for mozilla support separate from the ones used for Firefox?

I was unable to log in to the forums so I asked for a password reset and received no email from Firefox with the password reset and no indication that there was a problem. Are the username and password for mozilla support separate from the ones used for Firefox?

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

No, this Firefox Support forum has a separate "username / password" system from all the other Mozilla / Firefox systems.

"Firefox Accounts" is a move to get all of those separate "Logins" systems made universal, but it will take some time. https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts

Under the heading of "What services can I use with Firefox Accounts?" there are a few more than what are listed. 1. The Addons website - https://addons.mozilla.org/en-US/firefox/ - now uses the Firefox Accounts system. 2. The Add-ons support forum does too. - https://discourse.mozilla-community.org/c/add-ons