Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Google plus comments fading in and out and eventually causes a crash.

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ FredMcD

Sinvanor
Sinvanor
more options

So, to clarify, the little window that comes up when you're on youtube and you press the bell for google plus and your replies to comments show is having issues. Basically, if I am scrolling through comments on the right while on a page, it will blank out that little window, or the whole screen will blank. This especially happens if I am typing a comment. Eventually if I've scrolled long enough or made a long comment, everything will stall and fire fox will crash.

I've tried disabling all of my add-on's and none of them are causing it as when all of them were off, it still happens.

I don't have a crash report (or if it stores on the computer, I don't know where to find it) so I will try to make it crash again so I can hopefully copy and paste the error report.

I have a windows 10.

So, to clarify, the little window that comes up when you're on youtube and you press the bell for google plus and your replies to comments show is having issues. Basically, if I am scrolling through comments on the right while on a page, it will blank out that little window, or the whole screen will blank. This especially happens if I am typing a comment. Eventually if I've scrolled long enough or made a long comment, everything will stall and fire fox will crash. I've tried disabling all of my add-on's and none of them are causing it as when all of them were off, it still happens. I don't have a crash report (or if it stores on the computer, I don't know where to find it) so I will try to make it crash again so I can hopefully copy and paste the error report. I have a windows 10.

All Replies (1)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.