Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to fix Unresponsive Script 177, causing long delays? SOLVED: caused by Ad-Aware

  • 5 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 4 views
  • Nuɖoɖo mlɔetɔ Wayne Mery

more options

Thunderbird stops for long periods when I try to open and email, file an email in subfolders, try to delete, compose, anything. Sometimes the warning box of Unresponsive Script Script:chrome://messenger/content/mailWindow.js:177 appears, sometimes it does not. I have Windows 10 on a pretty new laptop. I've always used Thunderbird. But this issue makes it almost impossible to use. I need help and am not a technical person.

Thunderbird stops for long periods when I try to open and email, file an email in subfolders, try to delete, compose, anything. Sometimes the warning box of Unresponsive Script Script:chrome://messenger/content/mailWindow.js:177 appears, sometimes it does not. I have Windows 10 on a pretty new laptop. I've always used Thunderbird. But this issue makes it almost impossible to use. I need help and am not a technical person.

Wayne Mery trɔe

Ŋuɖoɖo si wotia

I tried this but it showed me no issues. Thanks, though. I tried everything else I read on Mozilla Support and elsewhere too. On a fluke, I uninstalled Ad-Aware and the problem was solved.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (5)

more options

The following is not too technical - just all the instructions....

Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10 Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?

more options

Ɖɔɖɔɖo si wotia

I tried this but it showed me no issues. Thanks, though. I tried everything else I read on Mozilla Support and elsewhere too. On a fluke, I uninstalled Ad-Aware and the problem was solved.

more options

> On a fluke, I uninstalled Ad-Aware and the problem was solved.

Ad-Aware addon doesn't exist for Thunderbird?

So what product did you have installed? ( URL? ) ANd did you have any non-standard options enabled in it?

more options

I had Ad-Aware on my last computer....for years. I installed it from http://www.lavasoft.com on this new Win10. I didn't do anything as far as changing the AdAware defaults/options, if that's what you mean. I haven't messed with Add-Ons...trying to keep it simple this time around.

more options

Very interesting. Thanks for the great details!