Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

keep getting error that software update failed

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 6 views
  • Nuɖoɖo mlɔetɔ PT

more options

"Something is preventing Thunderbird from updating securely. Please make sure that you have the latest version of Thunderbird."

I get this error message regularly each week even though I have the latest version installed and I have always had the automatic update properly configured....why does this keep happening?

I recently installed Windows 10 and could not get their edge browser to work well nor their cortana to even open, so perhaps there is another problem too?

Thanks,

"Something is preventing Thunderbird from updating securely. Please make sure that you have the latest version of Thunderbird." I get this error message regularly each week even though I have the latest version installed and I have always had the automatic update properly configured....why does this keep happening? I recently installed Windows 10 and could not get their edge browser to work well nor their cortana to even open, so perhaps there is another problem too? Thanks,

All Replies (2)

more options

Odd one. Please check how many versions of Thunderbird are installed.

Settings > control panel > programs and features what is listed for Thunderbird?

more options

Hello Toad-Hall; Sorry it took so long to reply, we are in the middle of moving, so time and services are in constant flux. It also took me a while to find 'program and features' on Windows 10, as it isn't as easy as outlined. Regardless, I have only 1 version of Thunderbird 45.2.0 installed. Today I got that error message again. I cannot tell the reason for it, it just pops up every so often. Any suggestions would be appreciated. Thanks, PT