Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem including the file .jpg in the message

  • 8 ŋuɖoɖowo
  • 6 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ atlaide

more options

Hi

I've been using thunderbird for ages with our corporate signature, html including our company logo

Since about 1-2 month I am unable send an email with the full signature including logo, it returns the following error message (which is very annoying). "There was a problem including the file xxx.jpg in the message. Would you like to continue sending the message without this file?"

What is the problem with that? Are image files not allowed any longer in the signature?

Please explain

Hi I've been using thunderbird for ages with our corporate signature, html including our company logo <img src="route.xxx.jpg" alt=""> Since about 1-2 month I am unable send an email with the full signature including logo, it returns the following error message (which is very annoying). "There was a problem including the file xxx.jpg in the message. Would you like to continue sending the message without this file?" What is the problem with that? Are image files not allowed any longer in the signature? Please explain

Ŋuɖoɖo si wotia

You might check to see where the location of your image file is. If it's a hyperlink reference, perhaps the location has changed. The same can happen with local files if the image has been moved to another folder.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (8)

more options

What anti virus are you using?

more options

Thank you for your reply Matt

I don't use any

more options

in that case disable auto save to drafts in the preferences and see how you go.

more options

I unticked -> Preferences > Composition > Autosave every x minutes Didn't help, still the same annoying issue :(

more options

Ɖɔɖɔɖo si wotia

You might check to see where the location of your image file is. If it's a hyperlink reference, perhaps the location has changed. The same can happen with local files if the image has been moved to another folder.

more options

Thank you for your suggestion ParishMills, but sadly this is not the reason. I checked it first, I even re-uploaded the image to the server where it is hosted.

I delete completely the Thunderbird client from my computer and re-install it. Will I lose some of my emails?

more options

Is it possible your HTML syntax has some errors?

more options

Oh, thank you ParishMills, your answer helped. Probably on my latest signature edit I removed a piece of the html. I added missing tags, now all works perfectly :)

Thanks a bunch!