Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

New OUTLOOK email Inbox shows only blank page

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 3 views
  • Nuɖoɖo mlɔetɔ ASBESTOSFOX

ASBESTOSFOX
ASBESTOSFOX
more options

My HOTMAIL account some months ago changed itself to OUTLOOK. Since then my iMac screen loads up with the Outlook format, but the INBOX page remains a total blank, which does not respond to clicking. Outlook Support tested my iPad. It does deliver full Oulook service but does it through an App. They suggest the problem is due to some failing in my browser function when working with my iMac. Can any Firey Foxcub help me out?

My HOTMAIL account some months ago changed itself to OUTLOOK. Since then my iMac screen loads up with the Outlook format, but the INBOX page remains a total blank, which does not respond to clicking. Outlook Support tested my iPad. It does deliver full Oulook service but does it through an App. They suggest the problem is due to some failing in my browser function when working with my iMac. Can any Firey Foxcub help me out?

All Replies (3)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

ASBESTOSFOX
ASBESTOSFOX Biabia la
more options

Dear Fred McD. thank you very much for your help. It is Sunday so I have not had time to try it yet. But I am hoping to. But even if it doesn't, it is still heartwarming to have such akind response from the global MOZILLA community. David the ASBESTOSFOX.

ASBESTOSFOX
ASBESTOSFOX Biabia la
more options

Dear Fred McD. Thanks to you I have successfully cleared out my cache and cookies. But problem persists. Numerous chats with Hotmail/Outlook advisers point to the conclusion that my computer is no longer modern and fast enough to load the latest FIREFOX upgrades. So my problem is insoluble. Without further help from Santa Claus who brought me my present present. Meanwhile friends have mentioned MOZILLA THUNDERBIRD (?) which I shall investigate Thank you again for taking the time to help me with your expertise. David ASBESTOSFOX

ASBESTOSFOX trɔe