Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Attachments to my emails automatically delete when I click on them. I need to fix this as my attachments are important. Please help.

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ Matt

Angelarose
Angelarose
more options

This does not happen to every attachment, but it has been happening more often in the past week. The attachment icon (the paperclip) is visible and when I click on it, the attachment disappears. The main email message stays, but the attachment is gone. I have checked my spam folder, but it's not there. Even if it saved to my desktop, that would be great. But it does not.

This does not happen to every attachment, but it has been happening more often in the past week. The attachment icon (the paperclip) is visible and when I click on it, the attachment disappears. The main email message stays, but the attachment is gone. I have checked my spam folder, but it's not there. Even if it saved to my desktop, that would be great. But it does not.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Thunderbird's attachment icon has always been a little optimistic. I do not know exactly when it gets it wrong, but it has something to do with embedded images in the body of the email, and sometimes signatures.

My guess is you are loosing nothing, just chasing wrong information and getting concerned about it. There is an add-on. Show all body parts. https://addons.mozilla.org/en-US/thunderbird/addon/show-all-body-parts/?src=search

Show all body parts provides a menu where you can set Thunderbird to display all the parts of the email normally hidden as attachments. Including those attachments you think you are loosing.