Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I remove a master password?

  • 3 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 13 views
  • Nuɖoɖo mlɔetɔ user01229325

more options

To my knowledge I never had a master password. However Thunderbird continually asks me to enter one. I have tried to follow the instructions for creating or removing a master Password but to no avail. I cannot change or remove a password that I do not have. There should be some technique for addressing this problem (recovering a forgotten password). I am sure it must be a simple process, but can someone point me in the right direction?

Thanks

To my knowledge I never had a master password. However Thunderbird continually asks me to enter one. I have tried to follow the instructions for creating or removing a master Password but to no avail. I cannot change or remove a password that I do not have. There should be some technique for addressing this problem (recovering a forgotten password). I am sure it must be a simple process, but can someone point me in the right direction? Thanks

Ŋuɖoɖo si wotia

Are you seeing the dialog box that refers to the password for the Software Security Device like shown in the linked article? https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password

If not, then it is NOT the Thunderbird master password being asked for.

If you are really talking about a Thunderbird Master Password, the linked article tells you how to remove it.

Xle ŋuɖoɖo sia le goya me 👍 2

All Replies (3)

more options

Ɖɔɖɔɖo si wotia

Are you seeing the dialog box that refers to the password for the Software Security Device like shown in the linked article? https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password

If not, then it is NOT the Thunderbird master password being asked for.

If you are really talking about a Thunderbird Master Password, the linked article tells you how to remove it.

more options

You were much more helpful than the Thunderbird "Help" instructions.

Thanks

more options

I never even try the Thunderbird Help articles. I Google what I am looking for.