We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

When I try to go onto some websites, The error says it isnt redirecting properly

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 24 views
  • Nuɖoɖo mlɔetɔ cor-el

mrscruffy_the_grea
mrscruffy_the_grea
more options

I have tried these, when trying to go onto a website such as https://www.curse.com/

Scanned for malware made sure it was 64 bit Deleted all of cache history, and cookies Ran in safe mode Disabled extensions, addons, and plugins Restarted computer Done a full clean reinstall It works in other web browsers

If there is anything anyone knows about this kind of error, or how to fix it, I would find it very helpfull.

I am running windows 7 64 bit home edition. 16 gb ram. 4.0 ghz I7 quad core Intel. 6gb GTX 1060,

I have tried these, when trying to go onto a website such as https://www.curse.com/ Scanned for malware made sure it was 64 bit Deleted all of cache history, and cookies Ran in safe mode Disabled extensions, addons, and plugins Restarted computer Done a full clean reinstall It works in other web browsers If there is anything anyone knows about this kind of error, or how to fix it, I would find it very helpfull. I am running windows 7 64 bit home edition. 16 gb ram. 4.0 ghz I7 quad core Intel. 6gb GTX 1060,

All Replies (3)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 51.0.1


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I see that message if I block cookies.

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you make sure that you aren't blocking cookies (Tools -> Page Info -> Permissions)?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

--- If clearing cookies didn't help then it is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted.

  • Rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use this button to go to the current Firefox profile folder: