After last update install, firefox crashes on starup.
Crash summary:
Problem signature:
Problem Event Name: BEX64 Application Name: firefox.exe Application Version: 56.0.1.6484 Application Timestamp: 59d2c74f Fault Module Name: LVPrcInj01.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4be4c077 Exception Offset: 000000000256beb8 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional Information 1: 866d Additional Information 2: 866d0a7bdb9f4d9f5a1f5420ad626147 Additional Information 3: 58e5 Additional Information 4: 58e564cf74c166d1150b6d6adbe2bc2d
Crash summary:
Problem signature:
Problem Event Name: BEX64
Application Name: firefox.exe
Application Version: 56.0.1.6484
Application Timestamp: 59d2c74f
Fault Module Name: LVPrcInj01.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4be4c077
Exception Offset: 000000000256beb8
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 866d
Additional Information 2: 866d0a7bdb9f4d9f5a1f5420ad626147
Additional Information 3: 58e5
Additional Information 4: 58e564cf74c166d1150b6d6adbe2bc2d
All Replies (3)
Please see this support article: https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Hi @the-edmeister, I cannot get a crash report because none is generated. I cannot start Firefox after it's latest update and after following the instructions in the linked article I found that the latest crash report on my machine was generated in 2014... somehow this issue doesnt get to the point when a report is generated. any other advice?
This is a problem with Logitech QuickCam software that isn't compatible with 64-bit Firefox.
- lvprcinj01.dll is a LVPrcInj.dll belonging to Logitech QuickCam from Logitech Inc.
If you have a Logitech QuickCam then see this tread:
- [/questions/1179822] My Firefox won't start since the Friday 13th update.