Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Message appearing when I open a new tab: "if you are seeing this page when you don't want to, update Firefox to the latest version". I have the latest version.

  • 2 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ cor-el

more options

The above occurs whenever I try to open a new tab. I don't think this is actually from Firefox because my version of Firefox is current, and the address of the sender is as follows: http://www.undefined.com/?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=newtab&implementation_id=converter_4.1.3. The following topics also appear on the page when I try to open a new tab. These topics are in a box and appear to be links,

Indefinite Articles Bellygraph Picobusiness Android Development Laboratory Google Mozilla Firefox

Is this some kind of spam? I'm afraid to click on the Firefox link. Thanks.

The above occurs whenever I try to open a new tab. I don't think this is actually from Firefox because my version of Firefox is current, and the address of the sender is as follows: http://www.undefined.com/?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=newtab&implementation_id=converter_4.1.3. The following topics also appear on the page when I try to open a new tab. These topics are in a box and appear to be links, Indefinite Articles Bellygraph Picobusiness Android Development Laboratory Google Mozilla Firefox Is this some kind of spam? I'm afraid to click on the Firefox link. Thanks.

All Replies (2)

more options

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

For over a year, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/forum-response-i-found-fake-firefox-update


Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.

more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window