Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Secure Connection Failed. Error Code: SSL_ERROR_BAD_MAC_ALERT

more options

Received this Secure Connection Failed trying to access my bank account. I've never had this issue until I upgraded Firefox to its latest version (57.0.2 (64-bit)). Any suggestions how I can resolve this issue. This is the full error I received:

Secure Connection Failed

An error occurred during a connection to easyweb.td.com. SSL peer reports incorrect Message Authentication Code. Error code: SSL_ERROR_BAD_MAC_ALERT

The page you are trying to view cannot be shown because the authenticity of the received data could not be verifed.

Please contact the website owners to inform them of this problem.

Received this Secure Connection Failed trying to access my bank account. I've never had this issue until I upgraded Firefox to its latest version (57.0.2 (64-bit)). Any suggestions how I can resolve this issue. This is the full error I received: Secure Connection Failed An error occurred during a connection to easyweb.td.com. SSL peer reports incorrect Message Authentication Code. Error code: SSL_ERROR_BAD_MAC_ALERT The page you are trying to view cannot be shown because the authenticity of the received data could not be verifed. Please contact the website owners to inform them of this problem.

Ŋuɖoɖo si wotia

PBer said

What I did do on Firefox was delete the bookmark and navigated to the site and it works that way. Not sure if that's a complete solution but it's working for now.

Aha, yes, great idea! Sometimes the old addresses become a dead end with a site is reorganized.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (3)

more options

Hmm, I'm getting a normal green lock on this page (where I get redirected to log in):

https://easyweb.td.com/waw/idp/login.htm?execution=e2s1

How far can you get into the site before running into the error if you start from that address?


Do you use any software that might be an intermediary between Firefox and the website? That could include a security add-on, filter operated by your security software, proxy server, etc.

more options

HI, not tech savvy, but I tried again and was able to get into my account. Then tried again and it failed. Tried with Windows Edge and worked several times. What I did do on Firefox was delete the bookmark and navigated to the site and it works that way. Not sure if that's a complete solution but it's working for now.

more options

Ɖɔɖɔɖo si wotia

PBer said

What I did do on Firefox was delete the bookmark and navigated to the site and it works that way. Not sure if that's a complete solution but it's working for now.

Aha, yes, great idea! Sometimes the old addresses become a dead end with a site is reorganized.