We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I just had an automatic update delete my bookmarks and everthing else saved. What do I do to restore the lost stuff?

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 3 views
  • Nuɖoɖo mlɔetɔ cor-el

docstu
docstu
more options

With this current automatic update I have lost all stored passwords and bookmarks. The "old firefox" folder on my desktop is 2 years old. I am not a happy camper.

With this current automatic update I have lost all stored passwords and bookmarks. The "old firefox" folder on my desktop is 2 years old. I am not a happy camper.

All Replies (2)

FredMcD
FredMcD
more options

It's possible Firefox was refreshed.

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is there only one profile folder present if you check this in the parent location used for the profile folder?

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Go up one level to the Profiles folder.

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

See also: