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Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes; infinte loop of Crash Reports

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 15 views
  • Nuɖoɖo mlɔetɔ PHAPOSTMA

PHAPOSTMA
PHAPOSTMA
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Hello all,

I was redirected from this (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_check-to-see-if-the-crash-happens-in-safe-mode) webiste to post here.

Never had trouble with Firefox. Today I tried to start it, but it shows a 'Mozilla Crash Report'. If I choose 'restart firefox', new crash reports keep appearing. If I choose 'quit firefox' and then try to start it up, again the Crash reports shows.

Crash ID: bp-c7aba943-4189-4d4c-85fe-1cfe00181121

Hello all, I was redirected from this (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_check-to-see-if-the-crash-happens-in-safe-mode) webiste to post here. Never had trouble with Firefox. Today I tried to start it, but it shows a 'Mozilla Crash Report'. If I choose 'restart firefox', new crash reports keep appearing. If I choose 'quit firefox' and then try to start it up, again the Crash reports shows. Crash ID: bp-c7aba943-4189-4d4c-85fe-1cfe00181121

Ŋuɖoɖo si wotia

hi, thanks for reporting with a crash id. this appears to be a problem due to a corrupted firefox program folder unfortunately. please try downloading a fresh firefox installer from https://www.mozilla.org/en-US/firefox/all/ and install it on top of your current version and see if you're able to launch the browser afterwards...

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (2)

philipp
philipp
  • Moderator
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Ɖɔɖɔɖo si wotia

hi, thanks for reporting with a crash id. this appears to be a problem due to a corrupted firefox program folder unfortunately. please try downloading a fresh firefox installer from https://www.mozilla.org/en-US/firefox/all/ and install it on top of your current version and see if you're able to launch the browser afterwards...

PHAPOSTMA
PHAPOSTMA Biabia la
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This worked for me. Thanks for your quick and kind reply!