Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Windows & Firefox updated today - now Firefox crashes on start

  • 4 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 4 views
  • Nuɖoɖo mlɔetɔ FredMcD

more options

Crash ID: bp-8949f20f-fcaa-497c-a142-780990200614

Doesn't work in Firefox Safe Mode Doesn't work in Windows Safe Mode Doesn't work in Both.

Fresh install of latest version - Crashes during install.

Scanned PC with MalwareBytes - Nothing found Scanned with WinClam AV - Nothing found

No hardware or software changes other than Win10 and Firefox updates

Crash ID: bp-8949f20f-fcaa-497c-a142-780990200614 Doesn't work in Firefox Safe Mode Doesn't work in Windows Safe Mode Doesn't work in Both. Fresh install of latest version - Crashes during install. Scanned PC with MalwareBytes - Nothing found Scanned with WinClam AV - Nothing found No hardware or software changes other than Win10 and Firefox updates

Ŋuɖoɖo si wotia

Wait a few days to see if the problem returns.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (4)

more options

Product Firefox Release Channel release Version 77.0.1 Build ID 20200602222727 (2020-06-02)

Sun, 14 Jun 2020 14:38:21 GMT
bp-8949f20f-fcaa-497c-a142-780990200614 Signature: mozilla::CycleCollectedJSContext::enqueuePromiseJob

Uptime 0 seconds

Startup Crash : True

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

more options

Did you get a crash with the Beta version? Please post it.


Start your Computer in safe mode with network support. Then start Firefox.
Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode
Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

Beta Version? It was whatever version the last update installed.

I have fixed it but only by completely uninstalling Firefox, deleting everything associated with it and reinstalling from scratch.

I tried installing a new version on top of the existing one several times but it crashed mid way through the install.

Fortunately, everything has re-synced and it seems happy for the moment.

Si

more options

Ɖɔɖɔɖo si wotia

Wait a few days to see if the problem returns.