Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How delete all traces of Thunderbird so I can install afresh?

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 18 views
  • Nuɖoɖo mlɔetɔ Barrie Avis

more options

When I install Thunderbird and try to run it, I get a message that the profile is missing. Thunderbird will not then start up so I can fix the problem. (I would like to install a copy of my profile from another, very similar, computer but need Thunderbird to start up in order to do so - but it will not start.) So how please can I expunge all traces of Thunderbird (Application, profiles and any other registry etc entries) such that I can then do a clean new installation?

When I install Thunderbird and try to run it, I get a message that the profile is missing. Thunderbird will not then start up so I can fix the problem. (I would like to install a copy of my profile from another, very similar, computer but need Thunderbird to start up in order to do so - but it will not start.) So how please can I expunge all traces of Thunderbird (Application, profiles and any other registry etc entries) such that I can then do a clean new installation?

Ŋuɖoɖo si wotia

In then end I went through all the steps of MANUALLY deleting all the various bits of Thunderbird. The Pro Mac Uninstaller was a waste pf money!

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (3)

more options

I should have said I am running Thunderbird 78.9.0 (64 bit) on MacOS Big Sur 111.2.3

more options

I purchased MacOS Uninstaller in the hope that this would as it promised, remove all vestiges of Thunderbird. It did not make any difference. Thunderbird still says the profile is missing and will not start. PLEASE can anyone HELP? I am at my wits end.

Barrie Avis trɔe

more options

Ɖɔɖɔɖo si wotia

In then end I went through all the steps of MANUALLY deleting all the various bits of Thunderbird. The Pro Mac Uninstaller was a waste pf money!