Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

5.7.1 error just suddenly popped up with Earthlink mail sending

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ takadu

Mark Lefebvre
Mark Lefebvre
more options

Just got the following error while trying to send email through the Earthlink server: An error occurred while sending mail: The mail server sent an incorrect greeting: 5.7.1 Connection refused - OXSUS003_101 - https://postmaster-oxsus.vadesecure.com/#OXSUS003_101.

Server: smtpauth.earthlink.net Port: 587 Connection Security: STARTTLS Authentication Method: Normal password User name: my email address

Any thoughts gang?

Just got the following error while trying to send email through the Earthlink server: An error occurred while sending mail: The mail server sent an incorrect greeting: 5.7.1 Connection refused - OXSUS003_101 - https://postmaster-oxsus.vadesecure.com/#OXSUS003_101. Server: smtpauth.earthlink.net Port: 587 Connection Security: STARTTLS Authentication Method: Normal password User name: my email address Any thoughts gang?

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I clicked the link you posted and was informed as follows;

OXSUS0001_101 550 5.7.1 Connection refused We could not accept your email because your email provider is listed on the Vade Secure Threat Network list. This list contains IP addresses which have been identified as sending spam. We use this list to protect our subscribers from receiving spam.

So I guess it is time to ask your mail provider (earthlink) why the IP address they allocated to you is blocked for sending spam

takadu
takadu
more options

Hi Mark, Hope you have it sorted by now, but here's my experience.

I just had the same problem and after spending time with my service provider still could not get the problem sorted. Then I tried switching off my VPN and whallah!!!

Easy solution. Cheers. Swanie.