Help Needed
When ever I try and upload to my website via WordPress Media Upload Firefox will crashing on me also I get this error message come up see this screen shot https://snipboard.io/i2XDbA.jpg https://snipboard.io/i2XDbA.jpg. I am using the latest version of the browser which is Firefox 89.0.2 If I use troubleshot on Firefox the problem goes away. I have tried to submit the reports but it wont send them. https://snipboard.io/0DGctV.jpg https://snipboard.io/0DGctV.jpg. Any advice would be of great help.
All Replies (2)
Hi Chris, is this specific to ZIP files or do simple image files cause the same issue?
Could you check whether you can submit the crash reports in Firefox's Safe/Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is running:
You can restart Firefox in Safe/Troubleshoot Mode using either:
- "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
- (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).
If Firefox is not running:
Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).
Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.
Any improvement?
Chris said
I am using the latest version of the browser which is Firefox 89.0.2
https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no
Version 90.0, first offered to Release channel users on July 13, 2021