Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

V78.12 does not start. Safe modes do not help.

  • 6 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ Wayne Mery

more options

I updated TB to 78.12 two days ago and have not been able to start it. I restarted my PC a few times and tried Safe Mode for both Windows 10 starting and TB to no avail. Installing V78.11 solved the problem instantly. Everything is back to normal now. I wonder if anyone else has experienced the same.

BTW, I cannot find a button to click to ask a question. I had to search the Internet and find this link to ask this question: https://support.mozilla.org/en-US/questions/new/thunderbird/form Could anyone shed some light on this?

I updated TB to 78.12 two days ago and have not been able to start it. I restarted my PC a few times and tried Safe Mode for both Windows 10 starting and TB to no avail. Installing V78.11 solved the problem instantly. Everything is back to normal now. I wonder if anyone else has experienced the same. BTW, I cannot find a button to click to ask a question. I had to search the Internet and find this link to ask this question: https://support.mozilla.org/en-US/questions/new/thunderbird/form Could anyone shed some light on this?
Screen ƒe photowo kpe ɖe eŋu

Wayne Mery trɔe

Ŋuɖoɖo si wotia

Hello there hong. We have read your message. We try to help you.

How is the computer at the moment?



Greetings Firefox volunteer.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (6)

more options

Ɖɔɖɔɖo si wotia

Hello there hong. We have read your message. We try to help you.

How is the computer at the moment?



Greetings Firefox volunteer.

День сумо trɔe

more options

The computer is working fine. I am still using V78.11 that is working perfectly. I will wait for V78.13 to try.

more options

Hello there again.

What kind of pc do you use? A good one? Something like a window computer? Or a laptop? Do you also use the mobile versions of our Software?

Can I ask?


Greetings Firefox volunteer.

День сумо trɔe

more options

Hello there again. Oké thank you for using Thunderbird


Greetings Firefox volunteer

more options

Hello, Thank you for trying to help.

Here are my PC's specs:

Processor AMD Ryzen 7 2700 Eight-Core Processor 3.40 GHz Installed RAM 32.0 GB Edition Windows 10 Pro Version 20H2 Installed on ‎2020-‎12-‎26 OS build 19042.1110 Experience Windows Feature Experience Pack 120.2212.3530.0

more options

> I restarted my PC a few times and tried Safe Mode for both Windows 10 starting and TB to no avail.

Still sounds like a Windows or hardware problem.