Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Strance behaviours when loading a page when connection is slow

  • 10 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 12 views
  • Nuɖoɖo mlɔetɔ jonzn4SUSE

more options

Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The page is totally blank (the F12 tool does not display page content). The refresh button is gray (disabled), or sometimes although the refresh button enabled, the url textbox is "about:blank", which means I cannot actually reload the page I want to read. I have to re-navigate to the page through the link in the previous link. I'm not sure whether I got across. I hope the issue can be fixed.

Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The '''page is totally blank''' (the F12 tool does not display page content). The '''refresh button is gray''' (disabled), or sometimes although the refresh button enabled, the url textbox is "about:blank", which means I cannot actually reload the page I want to read. I have to re-navigate to the page through the link in the previous link. I'm not sure whether I got across. I hope the issue can be fixed.

All Replies (10)

more options

Same issue does not happen on Microsoft Edge under the same circumstance. Btw, typo in the title.

more options

Is this with all websites/pages, some, a few?

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

more options

FredMcD said

Is this with all websites/pages, some, a few? Start Firefox using Troubleshoot(Safe) Mode {web link} A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there? https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Yes. The problem still exists in troubleshooting mode.

more options

Did the links I posted help?

more options

Unfortunately, the links you mentioned are not related to the issue I mention and do not help. It looks like a bug that help-pages do not mention.

more options

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

more options

Issue still exists.

more options

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

more options

However, the issue still exists. Sometimes the refresh button becomes gray, and I have to re-enter the url bar. Sometimes the url-bar becomes "about:blank" if the website it too slow, in which case I have to re-click the link from the previous page, or re-type the in url bar.

more options

Is there a reason for the old version of Firefox? https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Just curious, but who are you using for DNS? https://www.google.com/search?client=firefox-b-1-d&q=windows+dns

Can you also ping your dns? see screenshot Take the following steps to run a traceroute in Microsoft® Windows®:

   Press Windows key + R to open the Run window.
   Enter cmd and press Enter to open a Command Prompt.
   Enter tracert, a space, then the IP address or web address for the destination site for example: tracert 1.1.1.1.
   Press Enter.