Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New update ruined my access

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 5 views
  • Nuɖoɖo mlɔetɔ FredMcD

more options

Since rebooting my laptop after the new update i can no longer use mygov services, i cannot access my work websites.. everything that is a secure connection it blocks me and says either its not secure or the browser doesn't support it. Help please everything i have for work (2 jobs), uni and my kids is all saved on this browser. I don't know what else i can do other than move everything to chrome and ditch firefox.

Since rebooting my laptop after the new update i can no longer use mygov services, i cannot access my work websites.. everything that is a secure connection it blocks me and says either its not secure or the browser doesn't support it. Help please everything i have for work (2 jobs), uni and my kids is all saved on this browser. I don't know what else i can do other than move everything to chrome and ditch firefox.

All Replies (1)

more options

maxinew1990 said

. . . everything that is a secure connection it blocks me and says either its not secure or the browser doesn't support it.

Please explain the problem in detail. What happens? What are the exact error messages?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.