thunderbird will not accept emails from me. Or send emails at all.
I have had my email provider spend hours on this problem. In Thunderbird I can receive emails, but not if I send them to myself(from browser outside of Thunderbird). I cannot send any emails. - My email provider's mail box web page does work satisfactorily for send and receive. - I set up Bluemail and it works fine for send and receive. So Thunderbird (TH) is isolated as a problem. We have tried to vary all settings. Mail administrator also involved.
Thunderbird SMTP error is - 'Sending of the message failed. The message could not be sent because connecting to Outgoing sender (SMIP) mail.tpg.com.au failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again'. '
Settings: Inbox- POP3, server mail.tpg.com.au, connections STARTTLS, normal password. Port 110. SMTP- server mail.tpg.com.au, connections SSL, normal password. Port465.
Bizarrely, my wife has a joint email account with me, and has the same problem. Could it be an update problem? We have most recent 102.5.0 64 bit. Thanks for any help someone can give.
All Replies (3)
I suggest you start at the beginning, despite the efforts of TPG I have issues with actually understanding the problem.
It is possible you have a different SMTP server configured and set as "default" than the one associated with your account. TRhis is more possible if you have removed your account and configured it again as this creates new entries for SMTP servers, but it removes them not at all when the parent account is removed.
So first off. Open account settings on the menu. Navigate to the outgoing server (SMTP) entry in the account list and check you actually only have one TPG SMTP serer configured.
In Thunderbird I can receive emails, but not if I send them to myself(from browser outside of Thunderbird)would indicate you are sending from something other than Thunderbird (a browser in fact).
When you select from say a web page to send email, if Thunderbird is running and an account is selected, that will be used for the email. If it is not running and has to open to send the mail the default will be used and I am assuming this is what is happening to you.
I have two accounts in Thunderbird. So each has one smtp server setting. I have now made sure they are same setting. But neither account can send emails at all.
TPG established that their web page can send emails, and a Bluemail browser I set up can send emails. Only thunderbird cannot send any emails. Thus their conclusion that Thunderbird was the problem. Will deleting thunderbird and reinstalling it progress this?
Hello
could you enable smtp debug output ? I'm suspecting that Thunderbird may be troubled because the answer from your mail server is possibly non-standard, or at least highly unusual. So it's not unthinkable that some mail clients may be more tolerant than others - for technical readers, the AUTH ehlo-line appears 2 times (!) and the second occurrence seems not conforming to the mail standard, RFC 5321. Possibly the console output will bring more light to this.
So please go to Settings / General, scroll to the bottom of the page, click the Config Editor button.
Then enter 'mailnews*log' in the search box, you should see the mailnews.smtp.loglevel settings, set it to 'All' and validate with the checkmark.
Then open the error console in Tools / Developer tools -> error console
then try to send a mail.
You should get some new output in the error console, the interesting part begins with
mailnews.smtp: Sending message (etc...)
Try to copy the 30 following lines and post them here.