Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wotu tread sia eye woyi archive me. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Why Firefox created a new account on my old Email when I tried to login?

user155763518027189603061536408194744448425
user155763518027189603061536408194744448425
more options

I changed my OS for some reasons, and after I that tried to log in my Firefox account to get my saved Pass wards and Book Marks, but it asked me to create a new account on my Primary email ! I thought maybe for a new security update but after I did, I found that all my saved data gone, Why that happened? and How to recover my sync data if that possible ?

I deleted my old Primary email days ago , and I didn't make a secondary email with the current one that created as new now. I also tried to enter the old deleted primary email but it asked also to create a new one!

I changed my OS for some reasons, and after I that tried to log in my Firefox account to get my saved Pass wards and Book Marks, but it asked me to create a new account on my Primary email ! I thought maybe for a new security update but after I did, I found that all my saved data gone, Why that happened? and How to recover my sync data if that possible ? I deleted my old Primary email days ago , and I didn't make a secondary email with the current one that created as new now. I also tried to enter the old deleted primary email but it asked also to create a new one!

Ŋuɖoɖo si wotia

Okay , thank you very much , I tried another Email that I used with Firefox past days and it worked, just few updated information I lost but most of my saved data I could find, I can't remove this question, so I added this reply.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (1)

user155763518027189603061536408194744448425
user155763518027189603061536408194744448425 Biabia la
more options

Ɖɔɖɔɖo si wotia

Okay , thank you very much , I tried another Email that I used with Firefox past days and it worked, just few updated information I lost but most of my saved data I could find, I can't remove this question, so I added this reply.

user155763518027189603061536408194744448425 trɔe