Surely someone knows the answer to this - how does it just disappear? Why is there no customer service?

Hi

Are you able to share a screenshot of what you see when you try to follow the steps in this support article?

https://support.mozilla.org/en-US/kb/autofill-credit-cards-firefox-ios

Very simple - the autofill option simply isn't there where it always used to be under passwords in settings as shown in screen shot.

Hi

It looks like you are using a desktop version of Firefox rather than Firefox for iOS. This support article should help:

https://support.mozilla.org/en-US/kb/credit-card-autofill

You need to be in a supported country (US, CA, GB, FR, DE). You can force-enable it by adding your two-letter country code to extensions.formautofill.creditCards.supportedCountries in about:config. Nightly 118 has additional support for IT, ES, AT, BE and PL.

I am in the States! That's why I was using it. Using extensions.formautofill.creditCards.supportedCountries doesn't change anything as US is already listed.

Change browser.search.region to US in about:config then restart the browser.

It could possibly be confused be recent travel or using a VPN/proxy in a different country.

Thanks zeroknight, that fixed it!

I am having this issue on iOS. I have read the online article that says it should be under settings, then under privacy. I have no such option. I am in the US and do not have my VPN running. Any help would be greatly appreciated!

I can confirm that with 119, using all of the proposed suggestions above, the credit card section is completely missing from the Settings, under any search term ('payment', 'credit', 'pay', and so on). In fact, the entire "Forms and Autofill" section is gone on 119.b05 on my Linux machine, but on my Mac running 119.b03, it is still present.

I'll roll back on my Linux box to 119.b03 and see if it was removed between b03 and b05.

[...] .. time passes

Confirmed: Rolling back to 119.b03 on Linux returns the missing "Forms and Autofill" dialog. I'll block automatic upgrades via policy and hold on this version.

Try to set the extensions.formautofill.* prefs that have a value of "detect" to "on". Close and restart Firefox after modifying the settings to apply changes.

The above methods still work for me on 119.0b5, in addition to:

extensions.formautofill.addresses.supported = on extensions.formautofill.creditCards.supported = on