Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

video upload issues

more options

In the last few weeks I've had problems uploading videos to sites like Meta's Business Suite using Firefox. So I did a little investigation today with a video on Microsoft Edge and Chrome browsers and had no problems uploading using the simple command "Ctrl + O" but it failed on Firefox browser. See pics attached. Whatever improvement you've recently made has totally screwed up my workflow.

In the last few weeks I've had problems uploading videos to sites like Meta's Business Suite using Firefox. So I did a little investigation today with a video on Microsoft Edge and Chrome browsers and had no problems uploading using the simple command "Ctrl + O" but it failed on Firefox browser. See pics attached. Whatever improvement you've recently made has totally screwed up my workflow.
Screen ƒe photowo kpe ɖe eŋu

Ŋuɖoɖo si wotia

When I tried upload in Meta, the video(s) just got stuck and never advanced to where I could hit the "Next button". However, after clearing my cache AND uninstalling and re-installing Firefox, I can now upload videos. Thanks for trying to help.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (3)

more options

You're issue is that the command "Crtl+O" is not working in Firefox on Meta site? It would be helpful is you post a screenshot of the place in your "flow" before you get the error. Your 2nd screenshot looks like you tried to open the file using Firefox instead of just uploading it.

My 2nd screenshot below from YouTube shows how a video would be uploaded to the site. Show what it looks like for Meta.

more options

Here is an example of opening a file or video with Firefox. Notice the path in the red box. I'm opening a file like you did. The file in my screenshot is a .mp4. What is your file type? Again, I cannot replicate your steps in Meta Business, so you will need to show us the steps before the "issue".

jonzn4SUSE trɔe

more options

Ɖɔɖɔɖo si wotia

When I tried upload in Meta, the video(s) just got stuck and never advanced to where I could hit the "Next button". However, after clearing my cache AND uninstalling and re-installing Firefox, I can now upload videos. Thanks for trying to help.