We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Reset password to my account, lost all data

  • 1 ŋuɖoɖo
  • 0 masɔmasɔ sia le wosi
  • Nuɖoɖo mlɔetɔ TechHorse

more options

Although I saw now your warning to create recovery keys. I was unaware in past. Ha dto change laptop and browser didn't let me login by gmail. I created password and saved in firefox itself.Please help if possible to recover bookmarks in my account

Although I saw now your warning to create recovery keys. I was unaware in past. Ha dto change laptop and browser didn't let me login by gmail. I created password and saved in firefox itself.Please help if possible to recover bookmarks in my account

Ŋuɖoɖo si wotia

you might be able to restore bookmarks from Firefox's own backup. See here: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Also, sometimes passwords can be retrieved using the logins-backup.json file in the Profile folder. Although this would need to be done sooner rather than later.

  • Close all Firefox windows.
  • Move logins.json to a backup folder.
  • Copy logins-backup.json to a backup folder.
  • In the profile folder, rename logins-backup.json to logins.json.
  • Restart Firefox.

If this doesn't work you can always exit Firefox and then restore the original two files.

If you do not know where your Profile folder is, see here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (1)

more options

Ɖɔɖɔɖo si wotia

you might be able to restore bookmarks from Firefox's own backup. See here: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Also, sometimes passwords can be retrieved using the logins-backup.json file in the Profile folder. Although this would need to be done sooner rather than later.

  • Close all Firefox windows.
  • Move logins.json to a backup folder.
  • Copy logins-backup.json to a backup folder.
  • In the profile folder, rename logins-backup.json to logins.json.
  • Restart Firefox.

If this doesn't work you can always exit Firefox and then restore the original two files.

If you do not know where your Profile folder is, see here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.