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I can receive email but can not send email
I've spent many hours trying to figure out how to get Thunderbird ver 128.7.0esr (64-bit) to send emails to the Winstream.net server. Many hours working with their tech support and they claim this is a Thunderbird issue. All I know is it has worked fine for years and this week it suddenly stopped sending but receive works fine. I've reinstalled Thunderbird and attempted numerous different configurations for the setup to no avail.
All Replies (4)
Did you mean windstream.net maybe? You've spent a good number of words describing how much time you've spent on this and yet nowhere have you said what error message are you getting, if any…
DavidGG trɔe
Yes I meant windstream.net. The error messages I get are: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) timed out. Try again. or Login to server smtp.windstream.net with username xxxxxx failed. The login and password I am using works fine in the web browser.
OK. I'm seeing conflicting info about what the right settings are supposed to be. This would seem to be the official settings page, but the information provided there is incomplete at best:
And there is this, which shows more complete info, but the server names there are different:
https://www.getmailbird.com/setup/access-windstreamhosting-com-via-imap-smtp
If you have a sheet showing what the right settings are supposed to be (not settings you've been told to use by phone), and post a screenshot of the outgoing (SMTP) server settings you're trying to use in Thunderbird, we may check whether they're correct and what it is that you could be missing.
Read the following article in the meantime to see possible causes of the problem:
https://support.mozilla.org/kb/cannot-send-messages
In particular, if you're using a VPN, disable it and see whether that makes the problem go away. If it does, check whether your VPN has an option called split tunneling which would allow you to let Thunderbird bypass the VPN.
DavidGG trɔe
I'm not using a VPN also not using windstreamhosting.com just windstream.com. I do not have a sheet showing correct settings unfortunately I tried changing smtp setting to smtp.windstream.netport, SSL, port 465 (as outlined in your first link) got this response: < Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.windstream.netport failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.> Talking to their tech support they recommended smtp.windstream.net, SSL , 465 or port 587. Tried them all to no avail.