Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New computer, Windows 7, My shortcut Icon has quit working????

  • 5 ŋuɖoɖowo
  • 18 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ cmgranny

more options

I have a new computer with Windows 7. I downloaded Firefox 3.6.3. After several days I found that the desktop shortcut would not open Firefox. I have Firefox open with a number of tabs open but cannot open another window from desktop.

I have a new computer with Windows 7. I downloaded Firefox 3.6.3. After several days I found that the desktop shortcut would not open Firefox. I have Firefox open with a number of tabs open but cannot open another window from desktop.

Ŋuɖoɖo si wotia

Chris, I closed Firefox and restarted it. It woks fine now. I'll keep your reply in case this becomes a recurring problem.

Thanks, Bob

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (5)

more options

I'm not sure if that's the intended behaviour. (I'm on Mac) If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? For instructions on starting in Safe Mode, see Diagnose Firefox issues using Troubleshoot Mode.

more options

Ɖɔɖɔɖo si wotia

Chris, I closed Firefox and restarted it. It woks fine now. I'll keep your reply in case this becomes a recurring problem.

Thanks, Bob

more options

Mine is doing the same thing. I am also experiencing flash crashes when it does this. Something is not right with this version of the browser.

more options

Oh I forgot to mention I am running XP Home edition.

more options

I tried to get into safe mode and can't even get Mozilla to open. I tried removing from my system so I could do a fresh download and it keeps saying close Mozilla first.