Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

An error occurred while trying to communicate with the web browser.

  • 6 ŋuɖoɖowo
  • 9 masɔmasɔ sia le wosi
  • 23 views
  • Nuɖoɖo mlɔetɔ iRobert

iRobert
iRobert
more options

I have opened a PDF in the Acrobat reader V 8.2.4. It has live links.

Only the FF browser is open.

When I click a link in the PDF, I successfully get the message 'The document is trying to connect to...' which I allow and then successfully hyperlink to the web page displayed in FF.

When I click an image in the PDF, which has a url attached to it, I get the message 'An error occurred while trying to communicate with the web browser.'

[Sorry to say in IE7 when I click the image, I hyperlink to the web page like I do when I click the link.]

Question is: What setting or other step do I need to take with FF so when I click the image in the PDF I link to a web page like I do when I click the link in the PDF?

Thank you!

I have opened a PDF in the Acrobat reader V 8.2.4. It has live links. Only the FF browser is open. When I click a link in the PDF, I successfully get the message 'The document is trying to connect to...' which I allow and then successfully hyperlink to the web page displayed in FF. When I click an image in the PDF, which has a url attached to it, I get the message 'An error occurred while trying to communicate with the web browser.' [Sorry to say in IE7 when I click the image, I hyperlink to the web page like I do when I click the link.] Question is: What setting or other step do I need to take with FF so when I click the image in the PDF I link to a web page like I do when I click the link in the PDF? Thank you!

All Replies (6)

Svetlana
Svetlana
more options

This issue might be caused by a proxy server settings in Firefox - check whether you have one set system-wide or in Firefox in Tools, Options, Advanced, Network, Settings.

You can also try upgrading your Adobe Reader to 9.3.4 and then checking for the issue. http://get.adobe.com/reader/

iRobert
iRobert Biabia la
more options

Thank you. I experimented with proxy settings - including 'no proxy' - and I still get the message 'An error occurred...'

Any other ideas much appreciated.

Thanks!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your above posted system details show outdated plugin(s) with known security and stability risks.

  1. Adobe Shockwave for Director Netscape plug-in, version 10.2
  2. Adobe PDF Plug-In For Firefox and Netscape 8.2.4
  3. Shockwave Flash 10.0 r22

Update the Java plugin to the latest version.

Update the Flash plugin to the latest version.

Update the Adobe Reader plugin to the latest version.

iRobert
iRobert Biabia la
more options

Will the listed updates solve the problem in the initial post?

Thank you Cor-el!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that updating the Adobe Reader to the latest version fixes this.

Anyway you should always make sure that you have the latest versions and bug fixes installed.

You can also check the browser settings in the Adobe Reader program.

iRobert
iRobert Biabia la
more options

Only upgrading to Adobe Reader 9.4.0 solved the problem.

Thank you.