Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Menu bar only has File, Edit, View, History, Bookmarks and is missing "Tools" and "Help"

  • 2 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 3 views
  • Nuɖoɖo mlɔetɔ cor-el

mcvcote
mcvcote
more options

First the entire menu bar was missing. I was able to retrieve it as per recommendations on your website. But now, "Tools" and "Help" are missing but all others are there. How do I retrieve them? Is this a result of my employer blocking these from being downloaded? Is that even possible?

First the entire menu bar was missing. I was able to retrieve it as per recommendations on your website. But now, "Tools" and "Help" are missing but all others are there. How do I retrieve them? Is this a result of my employer blocking these from being downloaded? Is that even possible?

All Replies (2)

TonyE
TonyE
  • Moderator
more options

Your employer may have removed those menu items. You can check to see if an extension is causing this problem, to do that start Firefox in Firefox safe mode, if the other menu items return then an extension is the cause of the problem, in which case follow the instructions in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Other things that need attention:

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  1. Java Plug-in 1.5.0_22 for Netscape Navigator (DLL Helper)
  2. Shockwave Flash 10.1 r53

Update the Java plugin to the latest version.

Update the Flash plugin to the latest version.

Update the Shockwave for Director plugin to the latest version.