good afternoon. since installing 8beta the icon for download helper disappeared from the toolbar. a previous helper had me turn off other plugins and restartr, but i lost here and still have the same problem. thanks for your assistance.
this is what the previous helped asked me to do, severely edited. then she told me to restart and i lost her.
You are now chatting with Firefox community member zzxc
zzxc: Hello
zzxc: Is it still in the add-ons tab/
steve: hi. i dont see it. it usually is on the menu bar towards the left, at least before i did this upgrade
steve: actually, i realize i dont know what an add-on tab loos like- previously it just floated between the "latest headlines" etc and the bookmark toolbar
zzxc: look in Firefox->Addons
steve: i'm on an imac osX snow leopard. i see add-ons under firefox>tools>addons, but when i click on that, nothing is opening
zzxc: try going to about:addons in Firefox's address bar
steve: if i understand, firefox>about just tells me that im using 8.0beta. the only place i see the word add-ons is under tools. unless im unclear about where you mean by firefox's address bar, which i'm thinking means the bar with my own bookmarks menu. the bar with the URL- i don't see anything on that like you describe.
zzxc: ok - when you try to go to tools->addons, nothing happens?
steve: it didnt my first 3 tries, and it opened a page which says: about:addons in the URL spot, and "add-ons manager" in the tab
steve: just now opened that page
steve: forgive my typing
zzxc: ok - in there, look in Extensions. is downloadhelper enabled there?
zzxc: (click it - you should see a disable button if it's enabled)
steve: i assume it is enabled because the button there reads: disable"
steve: btw, the i-click youtubedownloader and SpeakingFox say they’re incompatible with 8.0.
zzxc: so it seems to be enabled
zzxc: right click the toolbar and go to customize
zzxc: see if the downloadhelper button is in the customize window
steve: it's not there. the only addon there i recognize is Zotero
zzxc: Do you see the downloadhelper logo on youtube video pages, to the left of the video title?
zzxc: eg. look at http://www.youtube.com/watch?v=vpzUCA5i6zY
zzxc: try with just downloadhelper enabled and no other add-ons enabled
zzxc: other add-ons could be interfering with downloadhelper
steve: ok i'll try that now- since the downloadhelper logo wasnt on the youtube page
steve: ok. i disabled all except downloadhelper
steve: but no downloadhelper logo appears anywhere on the toolbars or anywhere above
zzxc: is there an error in Error Console about it?
zzxc: command+shift+J on a mac
steve: when i clicked on the errors tab, the window under it was blank
zzxc: In Firefox, open the Firefox->Help menu and choose Troubleshooting Information. On the page that opens, click Copy all to clipboard. Finally, paste the clipboard into this chat by using CTRL+V. (You can also paste by right clicking and pressing paste)
steve: ok thanks brb
steve: hi zz. i clicked on COPY TO CLIPBD but it didnt do anything i could see. (is the clipboard something i find somewhere else? i am able to cut n paste that entire page if you want.
zzxc: press CTRL+V in this chat
zzxc: that should paste it here.
cor-el trɔe
Ŋuɖoɖo si wotia
Try:
If the menu bar is hidden then press the F10 key or hold down the Alt key to make the menu bar appear.
Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible: "View > Toolbars"
- Open the Customize window via "View > Toolbars > Customize"
- If a missing item is in the toolbar palette then drag it back from the Customize window on the toolbar
- If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up
Open the Customize window via "View > Toolbars > Customize" or via "Firefox > Options > Toolbar Layout"
- http://kb.mozillazine.org/Toolbar_customization
- https://support.mozilla.com/kb/Back+and+forward+or+other+toolbar+items+are+missing
All Replies (3)
Ɖɔɖɔɖo si wotia
Try:
If the menu bar is hidden then press the F10 key or hold down the Alt key to make the menu bar appear.
Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible: "View > Toolbars"
- Open the Customize window via "View > Toolbars > Customize"
- If a missing item is in the toolbar palette then drag it back from the Customize window on the toolbar
- If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up
Open the Customize window via "View > Toolbars > Customize" or via "Firefox > Options > Toolbar Layout"
Dear Cor-el, Thanks- this worked beautifully. I didn't know about the Customize option, and at first didn't see the Download Helper logo, which I had to scroll down to see. Then I lost my toolbar somehow and I don't know how I eventually got it back, but I did, and so all's well now, and thank you very, very much.
You're welcome