Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not play WebM video encoded by Sorenson Squeeze Pro 8

  • 3 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ qMedia

more options

A short video encoded to WebM using Sorenson Squeeze Pro 8.0.48. Chrome and Opera play the HTML5 webm video with a problem. Firefox 10.0.1 and 11 just display a dimmed window with and "X" in the middle and will not load or play anything. Sorenson is a commercially proven product as confirmed by Chrome and Opera, so what gives with Firefox?

A short video encoded to WebM using Sorenson Squeeze Pro 8.0.48. Chrome and Opera play the HTML5 webm video with a problem. Firefox 10.0.1 and 11 just display a dimmed window with and "X" in the middle and will not load or play anything. Sorenson is a commercially proven product as confirmed by Chrome and Opera, so what gives with Firefox?

Ŋuɖoɖo si wotia

We have just completed our webm testing with Telestream's Episode Pro 6.2.1.1 and not surprisingly, the same results as Sorenson Squeeze Pro 8.

Chrome, Opera and Safari browsers play HTML5 webm video as expected.

Firefox rigidly enforces the server .htaccess configuration to specifically state Mime Types, then it will/does work.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (3)

more options

I'd also like to add that the Sorenson Squeeze Pro 8 webm HTML5 video also plays properly on all Android Mobile devices 2.3.3+. I have confirmed this on my mobile phone as well as at BestBuy with their display models Android 3.1/3.2. The problem is clearly with Firefox.

more options
more options

Ɖɔɖɔɖo si wotia

We have just completed our webm testing with Telestream's Episode Pro 6.2.1.1 and not surprisingly, the same results as Sorenson Squeeze Pro 8.

Chrome, Opera and Safari browsers play HTML5 webm video as expected.

Firefox rigidly enforces the server .htaccess configuration to specifically state Mime Types, then it will/does work.

qMedia trɔe