FFv19: cannot use for long without (Not Responding). Have to restart FF about ten times a night
Never had this problem until V19 [and I don't want V20 yet--no Norton toolbar] I open about 10 tab and it chokes up. [used to have 20 tabs open] Cannot play any game or puzzle because it locks up.
rprickett trɔe
All Replies (3)
hello, for general advice on this error please refer to Firefox hangs or is not responding - How to fix.
please also note that norton has already released an update that makes its toolbar compatible with firefox 20: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-20-amp-Google-Chrome-26-Support-for-Norton-Toolbar/td-p/937023
Many thanks. I might just try V20, but first need a bottle of wine, nothing on TV, and at least two free hours to get the NTB. Twice, over the years of FF upgrades, I had to contact norton and they did it remotely.
For reasons that defy description, I cannot get the NTB from the norton site. Their scan says they cannot find any norton product on this machine, so would I like to buy one?
Norton tech supp says it's because I have the comcast version of norton, so norton will not recognize it. Go figure. [I've had norton 10 years]
BTW: this has happened on every FF upgrade FF from way back V7.
It requires about ten reboots [no kidding] and about 20 "live updates" [NO Kidding] I do have it down to about two hours, but still need the wine.
Nothing on TV tonight, so will give it a try. I have NTB 2013.1.3, but need ver 2013.3.4.3. Should be easy to get--but it's not.
more: when I try the links to the latest NTB, I have the same problem--there is no norton product on this machine--would I like to buy one? It has to be done manually.
rprickett trɔe
I gave up [even with the wine] use the norton tools--uninstalled NSS and installed new [per norton tech] ran updates, took 230mb of updates, over and over,. Gave up; and tried the comcast NSS--even worse. It installed all kinds of junk and toolbars.
During this entire 3.75 hour process, had to reboot 27 times. [no exaggeration--I counted them]
Ran norton live update over 50 times. Every time it would add something [more reboots] Last five updates, it says "Up to date--nothing required"
Gave up and removed, then restalled FF V 19.
When I had the same issue between V17 and 18, I contacted norton and he used the remote, not believing it could be so difficult. He was online with me over three hours--I didn't even count the times he rebooted. He even went into the registry and made about 50 line item changes.
I swore i would never try to update FF again, but hey, the wine was good.
At the end of all this effort, I still had NTB 2013-3.1.3 that does not work with FF20