We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I can't reinstall firefox, I get the "profile cannot be loaded" error and no solution I've found works. The /appdata/roaming/mozilla folder is inaccessible.

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 4 views
  • Nuɖoɖo mlɔetɔ fuzzspanden

fuzzspanden
fuzzspanden
more options

I'm on Win7, 64 bit. I originally uninstalled because a program changed my new tab page to something unwanted and I had literally no way of changing it back. Now every time I reinstall it I get the "profile cannot be loaded, it may be missing or inaccesible" error, and I cannot create a new profile. Every time I try any method of opening the profile editor, I get the "profile cannot be loaded" error then too. I can't access the folder under /appdata/roaming/mozilla at all. It says it is inaccesible and access is denied, and trying to delete it tells me that I don't have permission (even though I'm the admin). No other fix I have seen has worked. Can anyone help, please?

I'm on Win7, 64 bit. I originally uninstalled because a program changed my new tab page to something unwanted and I had literally no way of changing it back. Now every time I reinstall it I get the "profile cannot be loaded, it may be missing or inaccesible" error, and I cannot create a new profile. Every time I try any method of opening the profile editor, I get the "profile cannot be loaded" error then too. I can't access the folder under /appdata/roaming/mozilla at all. It says it is inaccesible and access is denied, and trying to delete it tells me that I don't have permission (even though I'm the admin). No other fix I have seen has worked. Can anyone help, please?

Ŋuɖoɖo si wotia

I ran a virus scan, cleaned up a single piece of adware, restarted, and it suddenly worked. I'm not sure what exactly caused it to begin working but it did so I consider this matter closed.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (1)

fuzzspanden
fuzzspanden Biabia la
more options

Ɖɔɖɔɖo si wotia

I ran a virus scan, cleaned up a single piece of adware, restarted, and it suddenly worked. I'm not sure what exactly caused it to begin working but it did so I consider this matter closed.