Last updated:
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Note: This document is used as a listing for the canned responses tool. See the Create or improve common forum responses article for guidelines.
Table of Contents
Forum information and requests
Volunteers (and how to submit feedback)
Forum Response - Off topic and unrelated question
MacOS redirect from Firefox for iOS
Firefox Desktop
Add-ons
Search and homepage issues caused by add-on issues
Confirm default search engine (add-on prompt)
Bookmarks
Remove Other Bookmarks folder from the Bookmarks Toolbar (Firefox 84 and above)
Recover bookmarks and other profile data missing after update
Add Bookmarks Menu toolbar icon to show missing bookmark folders
Cache and Cookies
Reload a site and bypass the cache
Common troubleshooting steps
Start Firefox in Troubleshoot Mode
Disable hardware acceleration in Firefox
Get troubleshooting information
Refresh Firefox - reset defaults
Crashes
Firefox crashes when you open it (Windows)
Firefox crashes when you open it (Mac)
General
Missing toolbar and customizing Firefox
Turn off Firefox automatic update
Websites will not load after Firefox update
Advanced Customization and Configuration
Open about_config (Firefox Configuration Editor)
userChrome.css or userContent.css warning
Hot Topics
Forum Response - Platform version is not compatible message
Shield Study Opt in/out Option
Antiracist Pocket stories and messages from Firefox
Lockwise/Firefox asks for OS login when accessing passwords
X-Mouse Button Control in Firefox 110
Flash Plugin
Why you shouldn't worry about Flash End of Life
Printing and print preview
Search
Changing default search engine
Website breakage
Turn off Enhanced Tracking Protection (ETP) for a website
Firefox for Android
Basic Browsing Issues on Firefox for Android
Firefox for Android crash report
Firefox for Android homepage customization
Add ons problems and requests on Firefox for Android
Feature requests on Firefox for Android
Firefox for iOS
Customize Firefox for iOS homepage
Firefox for iOS add-ons support
Sponsored content on Firefox for iOS
Firefox Focus
Orbit
Thunderbird
Troubleshooting Thunderbird using Safe Mode
Asking for Troubleshooting Information (Thunderbird)
Mozilla account and Sync
Forced Sync after a failed Sync
Unauthorized access to Mozilla accounts and Sync
Decommissioned products
Firefox Private Network
Firefox Private Network end of support
Firefox Lite
Firefox for Amazon
Firefox for Amazon end of support
Firefox Better Web
Firefox Better Web with Scroll
Firefox Send and Firefox Notes
Firefox Send and Firefox Notes Decommission
Hubs
End of support for Mozilla Hubs
