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I cannot use a favourite site Monsoon fashions message says server does not recognise it

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  • 1 has this problem
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  • Last reply by cor-el

kathleen.green
kathleen.green
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Hi my favourite online shopping site (Monsoon) I use quite a lot now all of a sudden I cant open it, the message says server does not recognise Apache ...... can you tell me how now after so long this is happening, it doesnt happen on any other site

Hi my favourite online shopping site (Monsoon) I use quite a lot now all of a sudden I cant open it, the message says server does not recognise Apache ...... can you tell me how now after so long this is happening, it doesnt happen on any other site

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window