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Firefox prevents connection to UK Yahoo mail. Internet Explorer 11 on Windows 7 works just fine.

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  • 1 has this problem
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  • Last reply by cor-el

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Firefox prevents connection to UK Yahoo mail. Internet Explorer 11 on Windows 7 works just fine.

Email address removed. Please do not post sensitive information and follow Mozilla Support rules and guidelines

Firefox prevents connection to UK Yahoo mail. Internet Explorer 11 on Windows 7 works just fine. ''Email address removed. Please do not post sensitive information and follow [[Forum rules and guidelines]]''

Modified by Andrew

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What errors are you getting with Firefox?

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: