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How do I stop email from going to spam or junk?

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by Toad-Hall

gregfinucan
gregfinucan
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E mails that I was receiving are being block and /or going to spam...what can I do to prevent this

is there a "safe senders list"?

thanks Greg

E mails that I was receiving are being block and /or going to spam...what can I do to prevent this is there a "safe senders list"? thanks Greg

All Replies (3)

Banban
Banban
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I think it is an issue from your webmail or e-mail client, not really Firefox. If you are using Thunderbird, maybe we can help you. Otherwise I suggest you to consult help from your webmail service provider.

gregfinucan
gregfinucan Question owner
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yes I am using Thunderbird...suggestions ?

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Check Junk Controls: Tools > Account Settings > Junk Settings for the mail account or right click on mail account and select 'Settings' then select 'Junk settings for the mail account

Select : 'enable adaptive junk mail controls for this account' Then select the 'address books' which you want to act as a 'whitelist'

AS emails are already going to 'Junk' folder, this option must already be selected. click on OK