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Two of our Firefox accounts will not allow the user to connect to gmail.

  • 1 reply
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  • Last reply by philipp

DShef
DShef
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I just upgraded my desktop computer to Windows 10. We have multiple user accounts on this machine. All of us use Firefox as the browser. When any user other than me opens Firefox in their specific account they can browse with no problem, but cannot connect to gmail. They receive the following message: " Secure Connection Failed. An error occurred during a connection to accounts.google.com. Peer's certificate has an invalid signature. (Error code: sec_error_bad_signature). The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem."

If they log out of their user account on the computer and log into mine, then start Firefox they are able to access gmail and have full functionality. Any suggestions? Thanks.

I just upgraded my desktop computer to Windows 10. We have multiple user accounts on this machine. All of us use Firefox as the browser. When any user other than me opens Firefox in their specific account they can browse with no problem, but cannot connect to gmail. They receive the following message: " Secure Connection Failed. An error occurred during a connection to accounts.google.com. Peer's certificate has an invalid signature. (Error code: sec_error_bad_signature). The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." If they log out of their user account on the computer and log into mine, then start Firefox they are able to access gmail and have full functionality. Any suggestions? Thanks.

Chosen solution

hi DShef, in case you're an avast user, please try to disable https scanning within avast:

  1. Open the Avast dashboard on the affected system.
  2. Select Settings from the left sidebar menu.
  3. Switch to Active Protection.
  4. Click on Customize next to Web Shield.
  5. Uncheck the "Enable HTTPS Scanning" option and click ok.

http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/

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philipp
philipp
  • Moderator
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Chosen Solution

hi DShef, in case you're an avast user, please try to disable https scanning within avast:

  1. Open the Avast dashboard on the affected system.
  2. Select Settings from the left sidebar menu.
  3. Switch to Active Protection.
  4. Click on Customize next to Web Shield.
  5. Uncheck the "Enable HTTPS Scanning" option and click ok.

http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/