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Unable to click on anything within the firefox browser on a Mac running OS 10

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

Cglavin
Cglavin
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I have a computer lab full of Mac Mini's I have had a couple of problems of late where when I bring up Firefox I can not get anything to response within the browser, I can click on File and quite Firefox, but I can't click on the address bar or any website. I have deleted Firefox and reinstalled, but still nothing. My other browsers work Safari and Chrome.

I have a computer lab full of Mac Mini's I have had a couple of problems of late where when I bring up Firefox I can not get anything to response within the browser, I can click on File and quite Firefox, but I can't click on the address bar or any website. I have deleted Firefox and reinstalled, but still nothing. My other browsers work Safari and Chrome.

Chosen solution

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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All Replies (3)

FredMcD
FredMcD
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Chosen Solution

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Cglavin
Cglavin Question owner
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Thank you!

FredMcD
FredMcD
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Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.