Zenos, Thank you for responding.

I have been trying to get the above matter resolved for OVER ONE MONTH, all to no avail

As I have been trying to say, CAN I PAY SOMEONE TO CURE THE PROBLEM. Or am I offending someone by offering to pay.

I would love telephone support with someone.

This situation is totally out of hand.

Again, you can call me at 212 594 8551

Maybe the problem is complex or perhaps I am too much of a computer neanderthal to execute the advise I have been given. (But I think I faithfully followed instructions)

I am not a rich man. But my computer is VITAL to me. I need to communicate. I will gladly pay for help.

I offer to pay for telephone support because as the voluminous prior history recounts, I havn't gotten anywhere yet.

Sincerely,

David Gottfried

re :After I pasted in, and entered the material (I pasted in everything between the quotation marks), I: Also, the earlier piece of advice told me to paste something in at a certain place. I did that and it didn't work. (I already reported that in my last message)

You seem to have not fully followed instructions. I instructed you to 'paste the following text'. That means all of it starting with openDialog and ending with .xul") and not just the bit between the quotation marks.

At this point I'm not certain you are doing this correctly.

Please Repeat:

• 'Menu icon' > 'Tools' > 'Developer Tools' > 'Error Console'.
• Paste all the following text shown in the line below into the bottom section where you see the >> sign:
• openDialog("chrome://pippki/content/resetpassword.xul")

Please post an image of the above so we can be sure it looks correct, then....

• press 'Enter/return' key on keyboard

• A pop up window appears...Press the 'Reset' button.
• Accept when prompted with the confirmation dialog box.

then click on 'Get Messages' make sure the keyboard Caps Lock is not on. Enter the password - exactly the same as the new password you set in webmail account. select the checkbox for Password Manager to remember password click on OK

Before I follow the instructions, I am going to print them so I can be sure I am following them with complete exactitude.

I am sorry this is so long. First I will tell you what happened. Then, I will provide some facts about my system which might help.

You noted: "Please post an image of the above so we can be sure it looks correct, then...."

Although I don't know how to post an image of the screen, I think I can recount exactly what happenned:

1) There was no problem getting to error console, pasting the material in and presssing enter.

2) I did get a pop up box.

3) The pop up box said that if I were to reset my master password all other passwords would be forgotten (I tried to copy the pop up box so I could show it to you, but the stuff in the pop up box was not picked up when I slid my cursor over it)

I was given a choice as to whether I wanted to reset the master password or not.

I pressed the botton to change the master password.

After I pressed the bottom, it said that the master password was reset.

THERE WAS NOTHING IN THE POP UP WHICH GAVE ME THE OPPORTUNITY TO TYPE IN A NEW PASSWORD.

Also, to clarify:

On Time Warner, I have three or four mailboxes. I am only using DavidGott@nyc.rr.com.

To my knowledge, I have never set up a master password on Time Warner

On Thunderbird, I have the same 3 or 4 mailboxes and, as I said, only DavidGott@nyc.rr.com is active.

To Whom This May Concern:

First let me say that I hope you had a good Christmas or Hannukah and I wish you a happy New Year.

Since it is not yet New Year's please respond to this after New Years -- I do not want to disturb your holiday.

I realize that the chronicity of this problem might be annoying and irritating. The problem, discussed in the numerous e mails in this thread, has gone on a long time.

I fully understand that I may have exhausted your patience.

Therefore, may I ask:

Why don't you respond to my overtures to pay you for help.

I can fully understand that you might get sick of working on this problem for nothing. Accordingly, I have offerred, on several occasions, to pay you. However, no one has taken me up on my offer.

If we were to do this over the phone, while speaking to each other, we might be able to tackle this problem more expeditiously.

I can mail you a check. I can give you a credit card.

Please call at 212 594 8551 or 646 750 8765.

Sincerely,

David Gottfried

It is actually forbidden for those offering their services for pay to do business on these forums. You will not find anyone with a phone number as telephone support is not offered. Then we get to the real crux of the issue. Personal liability. Volunteers are not insured for telephone or "remote" sessions, so they are on their own should they offer such service and things go pear shaped. So obviously offers of payment really are not attractive.

The dialog that appear looks like this.

But I have no idea if it still works. My understanding is that password resets are managed using the reset master password button in the show passwords dialog.

However I digress from the point here. Please add the Mail and News Accounts information from troubleshooting information to your post To find the Troubleshooting information:

• Open Help (or click on three-line-icon and select Help)
• Choose Troubleshooting Information
• Use the button Copy to clipboard to select all. Do not check box "Include account names"!
• Paste into Notepad
• Select the Mail and News Accounts information and copy it
• Paste this in your post.

My feeling is that your issue may be related to your account settings. email addresses with RR or roadrunner in them no longer use RR server names. So a check of that information is warranted.

The second possible issue here is anti virus related. Norton's in particular, but I understand others, have a password vault or safe which is supposed to protect your passwords. Experience indicates this is not always the case, instead it sometimes simply keeps offering up the old password, replacing Thunderbird's attempts to get a new one in the process. If you have anti virus which offer an opportunity to "turn it off" try using the option and see if you do better in being asked for a password.

I also understand that TWC offers McAfee as their security suite. It has a long history of causing trouble with Thunderbird, dating back to 2012. But I will leave it to you to identify what you use.

Thanks you for getting back to me.

1) I don't recall ever selecting a master password for Thunderbird

2) Thank you for explaining why people at Thunderbird are wary of taking money.

3) I have tried to follow your instuctions and have gotten some stuf from troubleshooting. I hope the following material is not irretrievably disordered.

And Happy New Year.

David

Name Thunderbird Version 52.5.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0 Profile Folder (Local drive) Application Build ID 20171121193617 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Profiles about:profiles

THESE ARE MAIL AND NEWS ACCOUNTS:

ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account4 (imap) mail.twc.com:993 SSL/TLS Normal password mail.twc.com:587 None Normal password true account5 (imap) mail.twc.com:993 SSL/TLS Normal password mail.twc.com:587 STARTTLS Normal password true account6 (imap) mail.twc.com:993 SSL/TLS Normal password mail.twc.com:587 STARTTLS Normal password true

THESE ARE CRASH REPORTS:

Crash Reports Report ID Submitted bp-2012e508-d4bb-45f7-a451-e69280171103 11/2/2017 bp-64381fc9-d0f9-4ec9-8820-8325d0170808 8/8/2017 bp-2c990744-6c46-4b61-9e44-ba84a0170513 5/13/2017 bp-b84b5280-4613-43a6-8166-4742c2170310 3/9/2017 bp-9b949689-4e6a-4e23-82d5-2fb702170116 1/15/2017

All Crash Reports Extensions Name Version Enabled ID ImportExportTools 3.2.4.1 true {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Lightning 5.4.5 true {e2fda1a4-762b-4020-b5ad-a41df1933103}

re :After I pressed the bottom, it said that the master password was reset. THERE WAS NOTHING IN THE POP UP WHICH GAVE ME THE OPPORTUNITY TO TYPE IN A NEW PASSWORD.

The pop up would not have asked you to insert another password and as you were dealing with 'Master Passwords' then you would not want to create another one.

You were getting a pop up error message that implied a 'Master Password' had been set. So you needed to follow instructions to remove it.

It now seems you have followed instructions to clear it. This would have removed everything - master password and all old email account passwords.

You stated you had updated the passwords in webmail account. Previously, you could not update in Thunderbird due to this 'Master Password' issue. As that has been removed you now need to insert the new ones.

First Check to see if all old stored passwords are gone.

• Menu icon > Options > Options > Security > 'Passwords' tab
• click on 'Saved Passwords' button
• a new window opens showing a list of imap:// and smtp:// lines.
• Is this empty ?
• It should be empty.

• click on 'Close' button
• click on 'OK'

• Exit thunderbird.

Wait a few moments for background processes to complete.

• Start Thunderbird.

You should get a small window popup asking for password for a particular email addess. see image below

• Type in the password. You must type it correctly.
• select the checkbox for Password Manager to remember passwords.
• click on OK.

Do the same for each time that password pop up occurs. Entering the appropriate password for each email address.

You give me guilt.

We are not there yet, but we are very, very close. I am sorry this note is long

I want you to know exactly what is going on.

FIRST ALLOW ME TO APOLOGIZE TO YOU FOR MY LATE RESPONSE: I did not know you responded to my last query. It wasn't in my inbox in Time Warner Cable.

THIS IS WHAT I SAW:

I followed your steps, and when I clicked on saved passwords, you were right: There were no passwords stored.

Then I exited Thunderbird. Then I got back on Thunderbird. As you had predicted, I got a request to enter my password -- but it was a request to enter my password for DGNYNY@nyc.rr.com. This is an old account that I haven't used in quite a while. I don't remember the password.

Then I clicked cancel. It asked me for the password for MichaelStevens@nyc.rr.com. Again, this is an old account. Not used at all. And I don't recall the password.

I clicked cancel again.

I finally got DavidGott@nyc.rr.com, which is the one I am using.

I put in the password, clicked the appropriate button to remember the password, but I got a message that said that the log in to server failed.

'0I

am positive that I am using the correct and exact  same password that I am using with Time Warner.  I have not told Time Warner or my computer to remember the password.  So everyday, when I log into Time Warner's web mail, I type in the password and I do get access.'0

After doing this, I went back to the first step and found that there was an entry under Saved Passwords; apparently, it was the entry for DavidGott@nyc.rr.com. Apparently, the password that I had just put in was placed in there. I clicked remove.

I started the process again:

I found that there was nothing in saved passwords

I exited Thunderbird. Then, I went back in.

I was asked for the password for DavidGott@nyc.rr.com

I put in the same password that I use for Time Warners webmail

The log in failed.

Connection security for SMTP server on account #5 is set to None.

Airmail,

Thanks for your response which said:

"Connection security for SMTP server on account #5 is set to None."

Unfortunately, I do not know what this means, what I should do about it or even if it is a solution to my problem.

davidof34th said

Airmail, Thanks for your response which said: "Connection security for SMTP server on account #5 is set to None." Unfortunately, I do not know what this means, what I should do about it or even if it is a solution to my problem.

Given all the accounts connect to the same mail server Airmail is pointing out that the connection settings you are using are not all the same. Is it relevant, I don't know. But it is an obvious problem that will raise it's head at some point.

But I do not recall any opf the following being done, so perhaps we need to do it now.

• Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
• Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

So do I have this right?

1) Start the computer in safe mode (I think I can find that; I've done it before)

And then, while I am in safe mode

2) I should go into Thunderbird with add ons disabled.

Also, I have these questions:

1) Can I get mail in Thunerbird and search for mail in Thunderbird WITHOUT turning the add ons back on.

2) You said that eventually I would have to add on the add ons again as I determine where the problem is coming from. This is a bit vague. If the program works without add ons, maybe I can dispense with them

3) In the future, when I turn on the computer and my operating system, I take it that I can go back to regular mode. I don't want to be consigned to safe mode forever.

You're still using nyc.rr.com. I understood these localised servers were being taken out of service. You won't get any useful reply from a server that is no longer there.

Back here you appeared to be using the new mail.twc.com address. Why have we gone backwards?

I have two questions. One is for Matt, who left a message on Jan 6 and the other question is for Zenos who left a message on January 9.

My question for Matt: IN your last e mail, you made certain suggestions. I want to follow them correctly. Therefore I sent you an e mail on January 8 in which I asked questions about your suggestions. I don't want to be pushy, but if you could respond to my e mail, which sought to clarify your your suggestions. The e mail i sent is as follows:

davidof34th said

So do I have this right? 1) Start the computer in safe mode (I think I can find that; I've done it before) And then, while I am in safe mode 2) I should go into Thunderbird with add ons disabled. Also, I have these questions: 1) Can I get mail in Thunerbird and search for mail in Thunderbird WITHOUT turning the add ons back on. 2) You said that eventually I would have to add on the add ons again as I determine where the problem is coming from. This is a bit vague. If the program works without add ons, maybe I can dispense with them 3) In the future, when I turn on the computer and my operating system, I take it that I can go back to regular mode. I don't want to be consigned to safe mode forever. My second question is for Zenos. This is what Zenos said: Zenos said

You're still using nyc.rr.com. I understood these localised servers were being taken out of service. You won't get any useful reply from a server that is no longer there. Back here you appeared to be using the new mail.twc.com address. Why have we gone backwards?

My question for Zenos:

I don't know what you mean in asserting "Why have we gone backwards." Although Time Warner became Spectrum (That is my ISP), there has been, to my knowledge, no change in my e mail address. Since I started with Time Warer several years ago, and to the present, mail addressed to DavidGott@nyc.rr.com has appeared in my Time Warner web mail account DavidGott@nyc.rr.com. (I have other e mail addresses on Time Warner which are no longer active, and I have other e mail addresses with other accounts, but that is anothe story).

Reviewing mail in my Time Warner/Spectrum account is very cumbersome. It has many problems (Among other things, there is no way to search for e mails). This is why I very much want my Thunderbird to be working. 0

davidof34th said

So do I have this right? 1) Start the computer in safe mode (I think I can find that; I've done it before) And then, while I am in safe mode 2) I should go into Thunderbird with add ons disabled. Also, I have these questions: 1) Can I get mail in Thunerbird and search for mail in Thunderbird WITHOUT turning the add ons back on.

2) You said that eventually I would have to add on the add ons again as I determine where the problem is coming from. This is a bit vague. If the program works without add ons, maybe I can dispense with them

3) In the future, when I turn on the computer and my operating system, I take it that I can go back to regular mode. I don't want to be consigned to safe mode forever.

Yes.

As to the "nyc.rr.com" - forget that. My mistake.

I just looked here https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html and I see that while the server names have changed, you still get to use your original rr.com email address.

I'm surprised that if they have retained ownership of the domain so as to allow you to continue using these old addresses, they can't just map the old server names to the new server. Anyway, no matter. Add far as I can see, this aspect of your settings is OK.