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Amazon prime won't play videos - it says I need to install the latest version of firefox. I am on 60.6.0esr

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I have always watched Amazon Prime videos on Firfox.

When i went to do so recently I was unable to and got a message telling me to install the latest Firefox.

However I am on 60.6.0esr and am told Firefox is up to date

Please help!

I have always watched Amazon Prime videos on Firfox. When i went to do so recently I was unable to and got a message telling me to install the latest Firefox. However I am on 60.6.0esr and am told Firefox is up to date Please help!

Chosen solution

hi BentleyBling, firefox 60.6.0esr is the enterprise version of firefox - though it's technically capable of playing back amazon content, they block it for some reason. i think it's best to just switch to the regular release builds from https://www.mozilla.org/en-US/firefox/all/

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What does the actual screenshot error say? Minus/Blackout private data.

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Chosen Solution

hi BentleyBling, firefox 60.6.0esr is the enterprise version of firefox - though it's technically capable of playing back amazon content, they block it for some reason. i think it's best to just switch to the regular release builds from https://www.mozilla.org/en-US/firefox/all/

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Thanks Philipp - that has sorted it.