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Firefox won't let me google anything or open the google.com page unless i clear cookies and cache

  • 2 replies
  • 1 has this problem
  • 16 views
  • Last reply by cor-el

emanresuU
emanresuU
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This never happened before this started about one week ago, before that I had no issues for 5 years. No matte what i put in the search bar or if i try to open google.com, it will either load forever or just simply stop loading at some point and not do anything. then i clear cache/cookies and it will work again for a RANDOM amount of time, sometimes it works for a week sometimes it works for just 5 minutes. I dont wanna get logged out of everything every 5 minutes, what is this lmao.

This never happened before this started about one week ago, before that I had no issues for 5 years. No matte what i put in the search bar or if i try to open google.com, it will either load forever or just simply stop loading at some point and not do anything. then i clear cache/cookies and it will work again for a RANDOM amount of time, sometimes it works for a week sometimes it works for just 5 minutes. I dont wanna get logged out of everything every 5 minutes, what is this lmao.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This could be a problem with the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). You can try to set security.tls.enable_0rtt_data = false on the about:config page to disable this feature until this is fixed by Google or Mozilla to see if that helps.

See also:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

If clearing cookies doesn't help, it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.